Return and refund policy
Our returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Other items that cannot be returned:
- Gift cards
To make a return, you must first contact us at the following address
Please do not return your purchase to the manufacturer.
There are certain situations where a refund is refused (if applicable):
- Any item that is not in its original condition, that is damaged or that is missing parts for reasons that are not due to an error on our part.
- Any item that is returned more than 30 days after delivery.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then inform you of our decision on whether to approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 30 days.
Late or missing refunds (if any) :
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at email@example.com
Items on sale (if any) :
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if any) :
We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an email to firstname.lastname@example.org
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift credit will be issued to the customer account of your choice.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return a product, you must send it by post.
Except in the case of a defective item, you will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.
Return and refund policy
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